This financial-services firm built DE&I accountability into its DNA

For Synchrony, the result was new programming that was fast-tracked and produced results.

By Kathie Harris      
How a financial services firm handles DEI

After the social-justice protests of 2020, Synchrony Financial, which already had a foundational commitment to diversity and inclusion, and one of the most diverse workforces in its sector, knew it needed to do more. The company had a variety of DE&I efforts in place, but they were workplace-culture oriented, and in some instances provided only the appearance of progress.

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