Head of Communications - Citizens Bank
Michelle Hecht is the executive vice president, head of communications of Citizens Financial Group (CFG), one of the nation’s largest regional banks. Michelle is a communications and marketing executive with more than 25 years of professional experience helping financial services organizations strengthen and protect their reputations, create high-performing cultures and equip leaders at all levels to earn and maintain the trust of internal and external stakeholders. Michelle leads the bank’s Communications Council, a cross-functional team of diverse leaders who oversee marketing, media relations, investor, government and regulatory relations, corporate affairs, employer brand and social media. This council strives to enhance the bank’s reputation with an emphasis on ensuring message alignment, leveraging data insights while developing colleagues across all disciplines.